Diagnostic & Service Call Fee Policy
A proper diagnosis helps identify the likely cause of an appliance problem before repair work begins. This page explains what customers can generally expect from a service call.
What the Diagnostic Visit Includes
During a diagnostic visit, a technician reviews the appliance symptoms, inspects accessible components, performs reasonable checks, and explains the likely repair options.
Diagnostic or Service Call Fee
A diagnostic or service call fee may apply for the technician’s time, travel, and assessment. The amount can vary depending on appliance type, location, and appointment details.
Repair Estimate
After diagnosis, we aim to provide a clear explanation of the problem and an estimate for labour and parts where possible. Some repairs may require part availability confirmation before final pricing.
When Parts Are Needed
If a part must be ordered, we will explain the expected next step, availability, and any deposit or approval required before ordering.
Customer Responsibilities
- Ensure safe access to the appliance.
- Clear the area around the appliance where possible.
- Provide appliance model information if available.
- Let us know about previous repair attempts or unusual symptoms.
For current appointment details, call (613) 509-1466.
